Contact

Shannon.ie is edited and maintained by a small team based in County Clare. We cover local services, housing, transport, childcare, education, health, employment support, and the mechanics of living in the Mid-West. If you have a question about how to contact a council, apply for a grant, or find a service, the answer is probably already in one of the guides. Use the search box at the top of any page before sending an email.

For corrections, broken links, or outdated information, email editorial@shannon.ie. Include the URL of the page in question and a clear description of the problem. If you have a link to the correct information, such as an official notice or updated contact page, include that too. We review correction requests on business days and aim to fix straightforward errors within 48 hours. Substantive corrections are checked against primary sources before any change is made.

For questions about using the site, email hello@shannon.ie. We cannot provide personal advice about your eligibility for a scheme, your immigration status, your housing application, or your medical care. Shannon.ie is a directory and guide, not a helpline. If a guide points you toward a council department or state agency, contact them directly. They have access to your file and the authority to give you a definitive answer. We do not.

We do not accept advertising, sponsored content, or paid placement. Shannon.ie is funded independently and every guide is written and edited in-house. If you represent a business, charity, or public body and believe your service should be listed, email hello@shannon.ie with a brief description and a link to your official website. Inclusion is editorial discretion, not a commercial arrangement. We list services we believe are useful, accurate, and relevant to people living in or moving to the Shannon area.

We do not publish press releases verbatim, rewrite marketing copy, or promote events that are not directly relevant to the practical needs of local residents. If your organisation runs a public service, operates a facility, or administers a scheme that affects people in Clare, Limerick, or North Tipperary, we may cover it. Send the details and we will decide whether it fits. Do not send follow-up emails asking if we received your message. If it is relevant, we will use it. If it is not, we will not.

For technical problems, such as a page that will not load or a form that does not submit, email hello@shannon.ie with a description of the issue, the device and browser you are using, and the URL where the problem occurred. Screenshots help. We test the site on current versions of Firefox, Chrome, Safari, and Edge, on both desktop and mobile. If something is broken, we want to know, but we cannot troubleshoot your device or internet connection remotely.

Shannon.ie does not operate a phone line, a walk-in office, or a social media inbox. All contact is by email. We do not provide same-day responses. If your question is urgent, contact the relevant agency directly. If you are trying to reach a council, a hospital, a school, or a state service, their contact details are in the relevant guide. Do not email us asking for a phone number that is already published on the page you are looking at.

We do not forward messages to third parties, broker introductions, or pass on complaints about services we write about. If you have a problem with a council, a transport operator, a healthcare provider, or any other organisation covered on Shannon.ie, take it up with them. We write about these services, we do not run them, mediate disputes, or escalate complaints on your behalf. Our role is to explain how things work and where to go for help, not to intervene in individual cases.

If you have a suggestion for a new guide, a topic we have not covered, or an area of local services that needs better explanation, email hello@shannon.ie. We cannot promise to write every suggested guide, but we read every message and we do commission new content based on what people ask for. The best suggestions are specific, practical, and relevant to a broad audience. "How do I apply for a medical card in Clare" is a good suggestion. "Can you help me with my application" is not.

Shannon.ie is a small operation. We do not have a press office, a partnerships team, or a customer service department. Every email is read by an editor. We aim to reply to genuine queries within a few business days, but we do not reply to spam, sales pitches, link requests, or messages that ignore the guidance on this page. If you send a question that is answered in the guide you are asking about, do not expect a reply. Read first, then email if the answer is not there.