Corrections

Shannon.ie aims for accuracy in every guide, but mistakes happen. A form link breaks, a grant threshold changes, or a facility's opening hours shift without notice. Sometimes a council updates its procedures mid-year, or a statutory instrument quietly amends an eligibility rule we cited three months ago. We work to catch these changes before readers do, but the Irish public service landscape moves quickly, and no editorial process is perfect.

If you spot an error, email editorial@shannon.ie with the URL and a clear description of what should be fixed. Include a link to the correct information if you have one: a council notice, a statutory instrument, or an official contact page. The more specific your report, the faster we can verify and correct the problem. Vague reports such as "something seems wrong" are harder to act on than "the phone number listed for Clare County Council housing section is out of date, correct number is on their contact page here."

We review correction requests on business days. Typos and broken links are usually fixed within 48 hours. Substantive errors, such as an incorrect eligibility rule or a misattributed policy, are checked against primary sources before any edit is made. We do not change text based solely on a reader tip. Every correction is verified against official documentation, whether that means checking a government website, reviewing legislation on the Irish Statute Book, or contacting the relevant agency directly.

When a correction materially changes the meaning of a guide, we add a dated note at the foot of the article explaining what was amended and why. Minor fixes, such as a misspelled street name or an updated phone number, are made silently. This distinction matters because readers who bookmarked a guide or shared it with a neighbour deserve to know if the core advice has shifted. A correction note might read: "Amended 12 March 2025: income threshold for this scheme increased from €30,000 to €32,500 under SI 45/2025."

Archived articles are not rewritten. If an old post contains an error that reflected the information available at the time, we may add a brief editor's note at the top pointing to a current guide, but the original text stays intact. Archive material serves as a record of how services and policies were understood at a given moment. Retroactively editing those posts would erase useful context and make it harder to track how guidance evolved. If a 2022 article about a pilot programme now contains outdated details, we flag it clearly rather than pretend it was always current.

Shannon.ie does not remove articles because they become inconvenient or outdated. We update evergreen guides and flag superseded archive material, preserving the record while steering readers toward current information. Deletion is reserved for cases where publication was a clear mistake, such as accidental duplication or a draft that went live prematurely. Even when a scheme closes or a service is discontinued, the article remains online with a notice explaining the change and linking to any replacement programme.

Corrections do not mean failure. They mean the site is maintained and responsive. If you take the time to flag a problem, we take the time to fix it. A correction policy is not an admission of carelessness but a commitment to accuracy over ego. Readers trust Shannon.ie because they know errors will be acknowledged and fixed, not buried or ignored.

This corrections process applies to all Shannon.ie content, whether it was published last week or three years ago. Guides are living documents. When the facts change, the guides change. When we get something wrong, we say so and put it right. That is the deal.